Department Head Training
Gain essential skills for retail department heads: lead daily floor routines and briefings, coach teams in women’s apparel, enhance KPIs through data-driven decisions, address sales declines with targeted fixes, and manage risks using checklists, micro-learning modules, and a structured 4-week recovery plan for sales and operations. This course builds leadership confidence for consistent high performance.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training equips department heads with practical tools to coach teams effectively, manage efficient shifts, and rapidly improve results. Participants will master clear training frameworks, daily briefing routines, and motivational strategies to uphold high standards. Key areas include KPIs, sales diagnostics, 4-week recovery planning, risk management, and root cause analysis, enabling confident stabilisation of performance and sustained strong outcomes.
Elevify advantages
Develop skills
- Master retail coaching: provide live feedback, conduct role-plays, and implement micro-learning sessions.
- Establish daily leadership routines: lead briefings, perform floor walks, and conduct end-of-day reviews.
- Make KPI-driven decisions: analyse sales reports and metrics to quickly improve results.
- Develop sales recovery plans: create 4-week strategies for stock, staffing, and service improvements.
- Control risks and contingencies: manage staff shortages, customer complaints, and system issues effectively.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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