Commerce Employee Training
The Commerce Employee Training Programme develops capable retail workers proficient in customer service, time management, safety protocols, and store operations. It empowers teams to navigate peak periods, address customer issues, secure assets, and increase revenue through professional and approachable service delivery.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This programme equips commerce employees with practical skills to manage demanding shifts confidently. Participants learn effective time management tools, clear communication techniques, and natural upselling methods while upholding high service standards. Key areas include checklists, dialogue templates, safety procedures, incident handling, loss prevention fundamentals, and policy compliance to better serve customers, safeguard the store, and deliver consistent performance daily.
Elevify advantages
Develop skills
- Quick retail task prioritisation: focus on safety, service, and operations during busy times.
- Customer dispute handling: calmly resolve issues over pricing and promotions.
- Busy sales conversations: use clear, courteous scripts for upselling and loyalty programmes.
- Essential store operations: handle POS systems, stock management, and fitting rooms efficiently.
- Retail risk management: report incidents, prevent losses, and respond to child safety concerns.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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