Lesson 1Payment and billing risks: incorrect refunds, reconciliation errors, fraud exposureThis lesson reviews payment and billing dangers in order fulfillment, such as wrong refunds, matching errors, fraud risks, and chargebacks, and teaches mapping transaction paths, spotting control failures, and setting main monitoring measures.
Mapping full payment workflowsRefunds, returns, and credit note dangersMatching and settlement failure risksFraud types in fulfillment paymentsChargebacks, disputes, and recoveryLesson 2Regulatory, safety, and compliance risks: data privacy, consumer protection, cross-border rulesThis lesson covers rules, safety, and compliance dangers impacting order fulfillment, like data privacy, consumer rights, product safety, and cross-border trade laws, teaching how to note duties, chart controls, and watch for compliance gaps relevant to Botswana.
Mapping relevant laws and rulesData privacy in order and delivery stepsConsumer rights and fair dealing risksProduct safety, labelling, and handling rulesCross-border customs and trade complianceLesson 3Human factors and training risks: temporary staff errors, insufficient onboarding, procedural driftThis lesson tackles human elements and training dangers, emphasising temporary workers, onboarding standards, procedure shifts, and reward mismatches, offering ways to spot behaviour drivers, knowledge shortfalls, and control flaws in everyday tasks.
Role design and task assignment risksOnboarding and cross-training resultsTemporary and seasonal worker risksProcedure shifts and workaround reviewRewards, tiredness, and error causesLesson 4Business continuity and capacity risks: surge handling, single points of failure, disaster recoveryThis lesson looks at business continuity and capacity dangers in order fulfillment, covering demand surges, single failure points, and disaster cases, explaining how to evaluate key processes, set limits, and plan strong backup systems.
Spotting key fulfillment processesReviewing capacity limits and blocksFinding single operational failure pointsBusiness continuity and backup planningTesting peak and disruption casesLesson 5Process design and control risks: manual steps, lack of segregation of duties, absence of checklistsThis lesson checks how process design issues and weak controls cause operational risks in order fulfillment, focusing on manual actions, duty separation, document quality, and hands-on ways to chart, test, and improve controls.
Mapping full order fulfillment workflowsSpotting high-risk manual stepsDuty separation in order approvalsCreating good checklists and job aidsControl testing and step-through methodsLesson 6Logistics and shipment risks: lost shipments, carrier handover failures, tracking gapsThis lesson centres on logistics and shipment dangers, like lost or late shipments, carrier handover issues, and tracking shortfalls, outlining ways to analyse route plans, transfer points, and visibility controls in the delivery chain.
Route planning and carrier choice risksFirst-mile and last-mile handover issuesTracking data quality and visibility shortfallsDelivery issues and delay causesReturns logistics and reverse flow risksLesson 7Inventory and warehouse risks: mispicks, shrinkage, storage errors, inadequate securityThis lesson reviews inventory and warehouse dangers like wrong picks, shrinkage, storage mistakes, and security gaps, describing techniques to analyse stock movements, physical setups, and control actions that guard accuracy, safety, and asset wholeness.
Inventory accuracy and stock record risksWrong picks, wrong labels, and packing errorsShrinkage, theft, and loss preventionStorage conditions and product damageWarehouse access and physical securityLesson 8Systems and IT risks: outages, data integrity issues, integration failuresThis lesson analyses systems and IT dangers in order fulfillment, such as breakdowns, data wholeness problems, and connection failures, explaining how to spot key applications, interfaces, and controls that protect availability, accuracy, and tracking.
Spotting key fulfillment applicationsOrder, inventory, and shipment data wholenessInterface and API failure casesIT change handling and release risksMonitoring, alerts, and incident responseLesson 9Vendor and third-party risks: courier performance, temporary warehouse providers, subcontractor controlsThis lesson focuses on dangers from couriers, third-party logistics, and temporary warehouse suppliers, covering performance hopes, service gaps, subcontractor oversight, and ways to assess, monitor, and fix third-party control weaknesses.
Risk-based supplier grouping and levelsDue care on couriers and 3PL partnersService level agreements and main KPIsSubcontractor oversight and passed-down controlsOngoing performance and risk monitoring
