After-Sales Training
Gain expertise in handling returns and complaints using effective after-sales procedures, de-escalation techniques, and quality assurance methods. Tailored for operations teams, this course reduces handling times, improves first-contact resolution rates, and elevates customer satisfaction at every interaction point, ensuring smoother service delivery and team performance.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training equips you with essential tools to manage returns and complaints efficiently, accurately, and confidently. You will master clear policies, detailed workflows, escalation procedures, and internal system usage. Develop robust communication and de-escalation abilities via role-plays, quizzes, and practical exercises, while monitoring vital metrics to enhance response times, first-contact resolutions, and overall customer satisfaction levels.
Elevify advantages
Develop skills
- Mastery of returns processes: handle complete intake, validation, and resolution cycles.
- Effective de-escalation strategies: soothe upset customers swiftly using tested scripts and appropriate tone.
- Skilful policy and SLA application: navigate rules, exceptions, and approvals assuredly.
- Quality assurance and coaching proficiency: conduct samplings, peer evaluations, and improvement feedback.
- Performance optimisation through metrics: monitor FCR, CSAT, and handling times for better results.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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