supervision training
Supervision Training Essentials delivers managers essential tools to define precise goals, coach assuredly, interpret team metrics, curb burnout, and lead impactful one-on-ones—enhancing performance, responsibility, and client happiness in a practical Botswana context.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips supervisors with hands-on techniques to establish clear performance objectives, craft SMART KPIs, and convert business goals into trackable outcomes. Gain skills in confident coaching, providing constructive feedback, avoiding team burnout, and conducting productive one-on-one sessions. Master straightforward approaches to assess team performance, monitor weekly progress, report to executives, and make swift adjustments for sustained gains.
Elevify advantages
Develop skills
- Coaching and feedback expertise: conduct strong performance discussions within weeks.
- KPI and goal creation: transform business aims into precise, monitorable objectives.
- Metrics review skills: analyse AHT, CSAT, NPS, and QA to identify problems swiftly.
- Root cause analysis: apply 5 Whys and fishbone methods to resolve ongoing support issues.
- Supervisory practices: plan monthly reviews, standups, and follow-up sessions.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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