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Supervision training

Supervision training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course equips supervisors with hands-on techniques to establish clear performance objectives, craft SMART KPIs, and convert business goals into trackable outcomes. Gain skills in confident coaching, providing constructive feedback, avoiding team burnout, and conducting productive one-on-one sessions. Master straightforward approaches to assess team performance, monitor weekly progress, report to executives, and make swift adjustments for sustained gains.

Elevify advantages

Develop skills

  • Coaching and feedback expertise: conduct strong performance discussions within weeks.
  • KPI and goal creation: transform business aims into precise, monitorable objectives.
  • Metrics review skills: analyse AHT, CSAT, NPS, and QA to identify problems swiftly.
  • Root cause analysis: apply 5 Whys and fishbone methods to resolve ongoing support issues.
  • Supervisory practices: plan monthly reviews, standups, and follow-up sessions.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

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