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supervision training

supervision training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course equips supervisors with hands-on techniques to establish clear performance objectives, craft SMART KPIs, and convert business goals into trackable outcomes. Gain skills in confident coaching, providing constructive feedback, avoiding team burnout, and conducting productive one-on-one sessions. Master straightforward approaches to assess team performance, monitor weekly progress, report to executives, and make swift adjustments for sustained gains.

Elevify advantages

Develop skills

  • Coaching and feedback expertise: conduct strong performance discussions within weeks.
  • KPI and goal creation: transform business aims into precise, monitorable objectives.
  • Metrics review skills: analyse AHT, CSAT, NPS, and QA to identify problems swiftly.
  • Root cause analysis: apply 5 Whys and fishbone methods to resolve ongoing support issues.
  • Supervisory practices: plan monthly reviews, standups, and follow-up sessions.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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