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Practical Service Quality Management Course

Practical Service Quality Management Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course teaches designing reliable satisfaction metrics, creating effective surveys, and converting feedback into focused improvements. Set precise CSAT, NPS, and CES goals, analyse multi-channel data, and connect initiatives to KPIs. Acquire hands-on tools for root-cause analysis, change management, and sustained enhancement to boost service performance and customer loyalty swiftly.

Elevify advantages

Develop skills

  • Design service KPIs: set clear CSAT, NPS, CES targets that boost ROI.
  • Build efficient customer surveys: create, test, and launch concise, unbiased forms quickly.
  • Map customer journeys: identify pain points and opportunities across all touchpoints.
  • Analyse CX data: convert trends, dashboards, and feedback into actionable steps.
  • Implement improvement pilots: connect actions to KPIs and scale successes fast.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...
Giulio Carlo
Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.
Mariana Ferres
Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!
Luciana Alvarenga
Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.
Giulio Carlo
Giulio CarloAluno de Engenharia de Prompt

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