Practical Service Quality Management Course
Master hands-on service quality management: create effective surveys, monitor KPIs, analyse trends and customer feedback, and transform insights into actions that enhance satisfaction, loyalty, and performance in service operations. This course equips you with practical tools for root-cause analysis, change management, and ongoing improvements to elevate customer service rapidly.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course teaches designing reliable satisfaction metrics, creating effective surveys, and converting feedback into focused improvements. Set precise CSAT, NPS, and CES goals, analyse multi-channel data, and connect initiatives to KPIs. Acquire hands-on tools for root-cause analysis, change management, and sustained enhancement to boost service performance and customer loyalty swiftly.
Elevify advantages
Develop skills
- Design service KPIs: set clear CSAT, NPS, CES targets that boost ROI.
- Build efficient customer surveys: create, test, and launch concise, unbiased forms quickly.
- Map customer journeys: identify pain points and opportunities across all touchpoints.
- Analyse CX data: convert trends, dashboards, and feedback into actionable steps.
- Implement improvement pilots: connect actions to KPIs and scale successes fast.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course duration?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course