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Practical Service Quality Management Course

Practical Service Quality Management Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course teaches designing reliable satisfaction metrics, creating effective surveys, and converting feedback into focused improvements. Set precise CSAT, NPS, and CES goals, analyse multi-channel data, and connect initiatives to KPIs. Acquire hands-on tools for root-cause analysis, change management, and sustained enhancement to boost service performance and customer loyalty swiftly.

Elevify advantages

Develop skills

  • Design service KPIs: set clear CSAT, NPS, CES targets that boost ROI.
  • Build efficient customer surveys: create, test, and launch concise, unbiased forms quickly.
  • Map customer journeys: identify pain points and opportunities across all touchpoints.
  • Analyse CX data: convert trends, dashboards, and feedback into actionable steps.
  • Implement improvement pilots: connect actions to KPIs and scale successes fast.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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