Practical Service Quality Management Course
Master hands-on service quality management: create effective surveys, monitor KPIs, analyse trends and customer feedback, and transform insights into actions that enhance satisfaction, loyalty, and performance in service operations. This course equips you with practical tools for root-cause analysis, change management, and ongoing improvements to elevate customer service rapidly.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course teaches designing reliable satisfaction metrics, creating effective surveys, and converting feedback into focused improvements. Set precise CSAT, NPS, and CES goals, analyse multi-channel data, and connect initiatives to KPIs. Acquire hands-on tools for root-cause analysis, change management, and sustained enhancement to boost service performance and customer loyalty swiftly.
Elevify advantages
Develop skills
- Design service KPIs: set clear CSAT, NPS, CES targets that boost ROI.
- Build efficient customer surveys: create, test, and launch concise, unbiased forms quickly.
- Map customer journeys: identify pain points and opportunities across all touchpoints.
- Analyse CX data: convert trends, dashboards, and feedback into actionable steps.
- Implement improvement pilots: connect actions to KPIs and scale successes fast.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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