customer success manager training
This Customer Success Manager Training equips managers with practical strategies to cut churn, craft 90-day success plans, run effective strategic meetings, monitor account health metrics, and handle renewal risks. It drives customer retention, expansion, and lasting value through aligned communication, adoption boosts, and support measures.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Customer Success Manager Training delivers hands-on tools to boost retention, growth, and loyalty in key accounts. Master concise outreach, impactful meetings, compelling renewal messages, risk analysis, account health checks, stakeholder mapping, KPI setting, and 90-day plans that sync communication, usage, and support for real business results.
Elevify advantages
Develop skills
- Craft strategic customer messages with concise, results-focused emails that prompt responses.
- Define key success metrics like CSAT, NPS, churn, and adoption for executives.
- Develop risk playbooks to identify churn indicators early and apply targeted fixes.
- Create 90-day retention plans featuring timelines, responsibilities, and team efforts.
- Map stakeholders by revenue, usage, and roles to safeguard key accounts.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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