course on business project
This course equips management professionals with essential skills to master Click & Collect initiatives. Learn omnichannel strategies, technology integration, store operations, performance KPIs, risk management, and project governance to successfully design, launch, and optimise high-impact retail fulfilment projects that drive sales and efficiency.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This practical course teaches you to design and launch effective Click & Collect projects end-to-end. Gain skills in fulfillment models, customer journeys, KPIs, financial impacts, IT architecture, OMS, testing, project planning, risk and cost management, store preparation, and marketing for successful rollouts.
Elevify advantages
Develop skills
- Omnichannel strategy: design Click & Collect journeys to boost retail sales.
- Tech integration: align OMS, POS, and e-commerce for seamless order flows.
- Store operations: set up layouts, staffing, and processes for fast pickups.
- Project leadership: plan and govern cross-functional retail initiatives.
- Performance analytics: track KPIs, risks, and ROI for fulfilment projects.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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