Tertiary Sector Training
Gain mastery in service strategy, operations, and team management within the tertiary sector. The course teaches how to create efficient processes, harness data and automation technologies, mitigate risks effectively, and develop high-performing teams that provide tangible value to clients and stakeholders. Participants will acquire hands-on skills for immediate application in service-based businesses.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with practical tools to design, manage, and enhance business services in the tertiary sector. You will learn service strategy, value propositions, pricing strategies, process design, capacity planning, and standard operating procedures for reliable delivery. Additionally, it covers building a robust service culture, leveraging data analytics, key performance indicators, dashboards, automation, artificial intelligence, and risk management to execute a targeted 6-12 month improvement plan.
Elevify advantages
Develop skills
- Design service operations: create efficient and consistent service pathways quickly.
- Analyse service quality: monitor KPIs, develop dashboards, and achieve rapid improvements.
- Implement tech-driven services: leverage CRM, AI, and automation to elevate client satisfaction.
- Manage workforce and culture: recruit, train, and motivate teams for superior service delivery.
- Plan risks and rollouts: minimise change risks through pilots, roadmaps, and strong governance.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course duration?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course