Internal Quality Audit Training
This course equips you with essential skills for conducting internal quality audits in service operations. You will learn to plan risk-based audits, map critical processes using tools like SIPOC and swimlanes, collect reliable evidence via checklists and interviews, spot and categorise nonconformities, apply root cause analysis, evaluate risks, and produce clear reports with recommendations that boost compliance, efficiency, and informed management choices.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain hands-on skills in internal quality auditing for service operations. Master planning risk-based audits, mapping processes with SIPOC, swimlanes, and RACI, collecting evidence through checklists and interviews, identifying nonconformities, using root cause tools, assessing risks, and crafting reports with recommendations to enhance compliance and decision-making.
Elevify advantages
Develop skills
- Plan risk-based internal audits by defining scope, sampling, and clear objectives.
- Map service processes quickly using SIPOC, swimlanes, and RACI for quality control.
- Gather strong audit evidence through effective checklists, interviews, and document reviews.
- Identify and classify nonconformities with clear findings and root cause analysis.
- Draft precise audit reports with actionable recommendations, owners, and timelines.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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