Back-Office Training
Gain expertise in back-office training for support teams. Master the creation of onboarding programmes, ticket-handling checklists, practical training sessions, and feedback mechanisms that elevate customer satisfaction scores, minimise mistakes, and equip managers with straightforward, repeatable processes that grow with your needs.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This back-office training programme offers a straightforward, hands-on approach to setting up and delivering effective support operations training. You will learn to develop 30-minute sessions, produce reusable templates, and standardise ticket management using checklists. Track key performance indicators, apply audits and feedback to improve content, and create a targeted one-week onboarding schedule that enhances quality, uniformity, and client satisfaction.
Elevify advantages
Develop skills
- Design training sessions: develop concise 30-minute modules that resonate.
- Create back-office templates: checklists, forms, and quick-reference guides for efficient tasks.
- Build onboarding plans: design one-week schedules, assignments, and role transitions.
- Monitor support quality: track KPIs, service levels, and audits to enhance results.
- Run feedback loops: gather insights, update resources, and streamline operations.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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