Administrative Organization Course
Gain expertise in administrative organisation to optimise workflows, clarify roles, establish SLAs, and monitor KPIs effectively. Discover practical strategies to eliminate delays, minimise errors, and harmonise efforts across Sales, Operations, and Finance teams, thereby enhancing overall management and administrative efficiency in your organisation.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with hands-on tools to assess existing processes, establish precise roles using RACI matrices, and create streamlined workflows with effective team handovers. You will master setting service level agreements, handling queues, standardising templates, and implementing data governance practices. Furthermore, gain skills to develop basic dashboards, monitor essential performance indicators, and employ continuous improvement techniques to minimise delays, mistakes, and rework in routine operations.
Elevify advantages
Develop skills
- Workflow design: rapidly create clear, efficient processes spanning multiple teams.
- RACI and roles: clearly define ownership, escalation routes, and concise role descriptions.
- SLA configuration: establish response times, queues, and escalation protocols to reduce delays.
- KPI tracking: monitor vital administrative metrics using straightforward dashboards and reports.
- Data governance: standardise templates, access controls, and document management procedures.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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