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Training Effectiveness Evaluation Course

Training Effectiveness Evaluation Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Training Effectiveness Evaluation Course teaches you how to assess the true effects of customer support training using straightforward tools and methods. You'll learn to set key performance indicators such as average handling time, first contact resolution, customer satisfaction score, net promoter score, and quality measures, create surveys and observation lists, use Kirkpatrick and return on investment frameworks, examine numerical and descriptive data, and produce clear, practical reports and suggestions that decision-makers can rely on.

Elevify advantages

Develop skills

  • Build evaluations for training linked to KPIs to improve call centre performance.
  • Analyse HR training data using simple statistics, tests, and easy-to-read visual displays.
  • Design fast, dependable surveys, interviews, and checklists to gauge training effects.
  • Apply Kirkpatrick and ROI models to demonstrate the solid business benefits of training.
  • Convert evaluation results into brief executive reports and action strategies.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

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