Soft Skills Training
Soft Skills Training for HR professionals provides essential tools to address conflicts, conduct mediations, restore trust, and safeguard team dynamics. Employ ready-to-use scripts, templates, and proven techniques applicable directly in everyday workplace scenarios, promoting psychological safety and reducing risks through proper documentation.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with practical strategies to manage workplace conflicts confidently. You will learn to conduct effective one-on-one discussions, lead collaborative resolution sessions, and utilise established mediation approaches. Develop skills in active listening, empathy, and fostering psychological safety, supported by checklists, templates, and research-backed methods to rebuild trust, ensure confidentiality, and achieve sustainable, quantifiable results.
Elevify advantages
Develop skills
- Conflict coaching: Conduct targeted one-on-one sessions with effective questioning techniques.
- Mediation skills: Lead group resolution meetings achieving impartial and clear results.
- Trust repair: Implement quick, actionable steps to rebuild team confidence swiftly.
- Psychological safety: Use active listening and empathy to de-escalate high-tension scenarios.
- HR documentation: Apply checklists, records, and templates to minimise legal exposures.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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