Process Communication Model (PCM) Course
Gain mastery in the Process Communication Model (PCM) to enhance recruitment and speed up conflict management. Discover how to analyse personality types, detect stress signals, and adjust communication styles to foster robust teams and sharper HR choices. This training delivers essential tools for better interpersonal dynamics and organisational success in everyday scenarios.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Process Communication Model (PCM) Training equips you with hands-on methods to identify six personality types, their key needs, and stress behaviours, enabling swift behaviour analysis and tailored communication. Gain skills in profiling with PCM, improving interviews, matching roles effectively, and handling disputes using practical guides, moral evaluations, and actionable plans for instant use.
Elevify advantages
Develop skills
- Identify PCM personality types swiftly by spotting needs, channels, and stress indicators.
- Conduct effective PCM-guided interviews to uncover fit, stress, and role suitability quickly.
- Analyse and settle conflicts using PCM techniques to reduce tension and restore teamwork.
- Create hiring resources informed by PCM, including scoring guides and checklists.
- Manage critical discussions by matching communication to individual PCM profiles.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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