Interviewing & Candidate Selection Course
Master structured interviewing and candidate selection for junior customer support positions. Develop competency frameworks, score confidently, minimise bias, and recruit top talent to improve customer satisfaction, average handle time, and resolution rates. This course equips you with practical tools to enhance hiring outcomes and team performance effectively.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course teaches you to define ideal junior customer support specialist profiles, align competencies with key performance indicators, and create structured interviews using question banks and scoring rubrics. Gain hands-on experience evaluating candidates via simulations, then use insights to craft onboarding plans, development strategies, and ongoing improvements that elevate performance, retention, and customer satisfaction.
Elevify advantages
Develop skills
- Competency-based hiring: define, map, and prioritise core role competencies quickly.
- Structured interview design: create STAR question banks that predict performance.
- Scoring rubrics: develop 1–5 scales and matrices for fair, bias-free decisions.
- Candidate evaluation: combine answers into clear, documented hiring recommendations.
- Onboarding alignment: transform interview data into targeted 60–90 day success plans.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...

Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.

Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!

Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.

Giulio CarloAluno de Engenharia de Prompt
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