Training Effectiveness Evaluation Course
This course equips participants with essential skills to evaluate the effectiveness of training programs, focusing on customer support in call centers. Learners will master setting KPIs, designing assessment tools, applying proven frameworks like Kirkpatrick and ROI, analyzing data, and creating actionable reports to drive business improvements.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Training Effectiveness Evaluation Course teaches you how to assess the true effects of customer support training using straightforward tools and methods. You'll learn to set key performance indicators such as average handling time, first contact resolution, customer satisfaction score, net promoter score, and quality measures, create surveys and observation lists, use Kirkpatrick and return on investment frameworks, examine numerical and descriptive data, and produce clear, practical reports and suggestions that decision-makers can rely on.
Elevify advantages
Develop skills
- Build evaluations for training linked to KPIs to improve call centre performance.
- Analyse HR training data using simple statistics, tests, and easy-to-read visual displays.
- Design fast, dependable surveys, interviews, and checklists to gauge training effects.
- Apply Kirkpatrick and ROI models to demonstrate the solid business benefits of training.
- Convert evaluation results into brief executive reports and action strategies.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...

Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.

Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!

Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.

Giulio CarloAluno de Engenharia de Prompt
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