Basic Conflict Resolution Skills Course
This Basic Conflict Resolution Skills Course equips HR professionals with essential tools to manage workplace conflicts confidently. Participants learn communication strategies, mediation techniques, meeting facilitation, and documentation practices to foster a positive, productive team environment and achieve sustainable resolutions.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain practical skills in conflict resolution for everyday workplace disputes. Master active listening, neutral questioning, nonverbal cue reading, and non-blaming feedback. Learn to structure meetings, establish group norms, document issues, monitor agreements, control personal reactions, and facilitate discussions leading to equitable, enduring solutions.
Elevify advantages
Develop skills
- Identify conflict causes, patterns, and escalation triggers in workplace settings.
- Conduct effective one-on-one and group mediation sessions for quick resolutions.
- Apply de-escalation techniques using neutral language, active listening, and I-statements.
- Plan HR meetings with clear agendas, group norms, and follow-up actions to avoid disputes.
- Document incidents, agreements, and commitments accurately and professionally.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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