Text Analytics Course
This course equips you with essential skills in text analytics to derive actionable insights from customer feedback, covering data preparation, sentiment analysis, topic modeling, and dashboard creation to enhance products and customer experience.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Text Analytics Course teaches you how to transform large volumes of reviews and tickets into clear, measurable insights. You will learn data cleaning, sampling, and linking text to metrics, then apply sentiment analysis, topic discovery, and issue detection. Build practical dashboards, communicate uncertainty, and translate patterns into prioritised actions, experiments, and alerts that improve products and customer experience quickly.
Elevify advantages
Develop skills
- Text cleaning for BI: turn messy reviews into analysis-ready datasets fast.
- Sentiment and issue detection: pinpoint root causes in customer feedback.
- Topic and keyword modelling: surface high-impact themes across channels.
- KPI-focused text analytics: link review signals to revenue and CX metrics.
- Insight reporting for leaders: build clear, actionable text analytics dashboards.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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