Relationship Manager Course
This course equips you with essential skills to enhance customer retention and loyalty in SaaS businesses through segmentation, journey mapping, onboarding, and metrics tracking.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Relationship Manager Course provides practical tools to cut down customer loss, build loyalty, and grow your SaaS business. You'll learn to group customers, chart their journeys from 0 to 12 months, create onboarding and activation guides, and set up proactive outreach. Plus, you'll develop scripts for key interactions, track vital retention measures, manage feedback loops, and design programmes to win back customers and turn them into advocates, all ready to use right away.
Elevify advantages
Develop skills
- Customer segmentation design: quickly create data-based groups focused on keeping customers.
- SaaS churn analysis: identify early warning signs and use focused strategies to retain them.
- Customer journey mapping: plan effective contact points across various channels.
- Onboarding playbooks: develop quick-value pathways that improve activation rates.
- Retention metrics tracking: follow NRR, churn rates, and health scores to inform actions.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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