Relationship Management Course
This course equips participants with essential skills for effective relationship management, focusing on risk assessment, stakeholder engagement, and strategic growth planning to enhance customer retention and expansion.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Relationship Management Course teaches you how to assess account health, identify key stakeholders, and detect churn risks early using clear metrics and customer indicators. Learn to create 90-day stabilisation plans, conduct outcome-focused quarterly business reviews, and establish governance to prevent escalations. Practice scripts for tough discussions, rebuild trust after problems, and develop low-risk upsell and expansion strategies supported by ROI-focused business cases.
Elevify advantages
Develop skills
- Account risk assessment: identify churn indicators and revenue risks quickly.
- Stakeholder identification: align objectives, influence choices, and gain supporters.
- Mastery of challenging discussions: manage problems, negotiate, and restore confidence.
- Upsell planning: create low-risk trials, ROI justifications, and growth initiatives.
- 90-day strategies: develop targeted stabilisation and expansion routes with defined KPIs.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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