Front Office Management Course
This course provides essential skills for managing front office operations in a 4-star urban hotel, focusing on efficiency, guest satisfaction, and revenue growth through practical training in key areas like check-in/out, upselling, complaint resolution, staffing, and system usage.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Front Office Management Course equips you with practical tools to manage an efficient, guest-oriented front desk in a 4-star urban hotel. You will learn about staffing and shift planning, swift check-in and check-out procedures, digital and express services, and effective complaint resolution. Gain expertise in PMS functionalities, internal communications, upselling techniques, and performance indicators to optimise operations, enhance guest satisfaction, and increase revenue promptly.
Elevify advantages
Develop skills
- Front desk operations mastery: run 4-star urban hotel arrivals and departures smoothly.
- Guest communication & upselling: boost revenue with polished, timely interactions.
- Complaint handling & recovery: turn guest issues into loyalty in a structured way.
- Shift, staffing & training tactics: schedule smart and coach agents on the job fast.
- PMS, payments & reporting: use hotel systems and KPIs to cut errors and delays.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...

Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.

Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!

Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.

Giulio CarloAluno de Engenharia de Prompt
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