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Front Office Management Course

Front Office Management Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Front Office Management Course equips you with practical tools to manage an efficient, guest-oriented front desk in a 4-star urban hotel. You will learn about staffing and shift planning, swift check-in and check-out procedures, digital and express services, and effective complaint resolution. Gain expertise in PMS functionalities, internal communications, upselling techniques, and performance indicators to optimise operations, enhance guest satisfaction, and increase revenue promptly.

Elevify advantages

Develop skills

  • Front desk operations mastery: run 4-star urban hotel arrivals and departures smoothly.
  • Guest communication & upselling: boost revenue with polished, timely interactions.
  • Complaint handling & recovery: turn guest issues into loyalty in a structured way.
  • Shift, staffing & training tactics: schedule smart and coach agents on the job fast.
  • PMS, payments & reporting: use hotel systems and KPIs to cut errors and delays.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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