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Front Office Course

Front Office Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Front Office Course equips you with practical tools to manage a 4-star city hotel front desk confidently. You will learn PMS essentials, overbooking control, revenue protection, and accurate recordkeeping. Master guest communication, complaint handling, and service recovery while coordinating effectively with housekeeping, maintenance, reservations, and night audit. Develop composure under pressure, safeguard ADR, and provide consistent, efficient guest experiences every shift.

Elevify advantages

Develop skills

  • Front desk mastery: manage a 4-star lobby smoothly, even during peak times.
  • PMS and reservations control: handle check-ins, overbooking, and OTA links efficiently.
  • Revenue-safe decisions: manage upgrades, comps, and walks without compromising ADR.
  • Guest recovery tactics: resolve complaints using scripts, empathy, and appropriate comps.
  • Professional presence: remain calm, credible, and service-oriented under pressure.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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