Front Office Course
4/5
This course provides essential skills for managing a hotel front desk, focusing on operations, guest service, and revenue management in a 4-star environment.

4.0 in the evaluation
from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Front Office Course equips you with practical tools to manage a 4-star city hotel front desk confidently. You will learn PMS essentials, overbooking control, revenue protection, and accurate recordkeeping. Master guest communication, complaint handling, and service recovery while coordinating effectively with housekeeping, maintenance, reservations, and night audit. Develop composure under pressure, safeguard ADR, and provide consistent, efficient guest experiences every shift.
Elevify advantages
Develop skills
- Front desk mastery: manage a 4-star lobby smoothly, even during peak times.
- PMS and reservations control: handle check-ins, overbooking, and OTA links efficiently.
- Revenue-safe decisions: manage upgrades, comps, and walks without compromising ADR.
- Guest recovery tactics: resolve complaints using scripts, empathy, and appropriate comps.
- Professional presence: remain calm, credible, and service-oriented under pressure.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...

Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.

Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!

Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.

Giulio CarloAluno de Engenharia de Prompt
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