Front Office Course
This course provides essential skills for managing a hotel front desk, focusing on operations, guest service, and revenue management in a 4-star environment.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Front Office Course equips you with practical tools to manage a 4-star city hotel front desk confidently. You will learn PMS essentials, overbooking control, revenue protection, and accurate recordkeeping. Master guest communication, complaint handling, and service recovery while coordinating effectively with housekeeping, maintenance, reservations, and night audit. Develop composure under pressure, safeguard ADR, and provide consistent, efficient guest experiences every shift.
Elevify advantages
Develop skills
- Front desk mastery: manage a 4-star lobby smoothly, even during peak times.
- PMS and reservations control: handle check-ins, overbooking, and OTA links efficiently.
- Revenue-safe decisions: manage upgrades, comps, and walks without compromising ADR.
- Guest recovery tactics: resolve complaints using scripts, empathy, and appropriate comps.
- Professional presence: remain calm, credible, and service-oriented under pressure.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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