PDCA (Plan-Do-Check-Act) Course
This course teaches the PDCA cycle for continuous improvement in customer support, covering problem identification, process mapping, KPI setup, pilot testing, and standardization.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This PDCA course provides a practical, step-by-step system to enhance customer support operations quickly. Learn to identify clear problems, map out processes, create targeted interventions, and establish meaningful KPIs and SLAs. You will conduct data-driven pilots, analyse results, standardise successful changes, and develop a continuous improvement roadmap backed by strong documentation, coaching, and governance.
Elevify advantages
Develop skills
- PDCA mastery: run fast, data-driven improvement cycles in support operations.
- Root cause analysis: pinpoint service issues using 5 Whys, fishbone, and data.
- KPI design: build clear support metrics, dashboards, and benchmarked targets.
- Pilot execution: design, launch, and measure small tests before full rollout.
- Standardisation skills: turn wins into SOPs, playbooks, and scalable workflows.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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