Log in
Choose your language

Service Management Course

Service Management Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Service Management Course provides a practical toolkit to design robust SLAs, streamline support workflows, and reduce reopen and escalation rates. Learn to build effective triage, blended channels, and knowledge bases, while using dashboards, KPIs, CSAT, and NPS to monitor performance. You also create 90-day implementation plans, manage risk, and align teams through clear roles, training, and communication.

Elevify advantages

Develop skills

  • Service process design: quickly redesign workflows to cut reopens and escalations.
  • SLA and dashboard mastery: set SLAs and build clear, executive-ready dashboards fast.
  • Data-driven improvement: use KPIs and RCA tools to spot issues and fix them quickly.
  • Client communication: run sharp SLA reviews, status updates, and incident briefings.
  • Team performance leadership: coach agents, reduce turnover, and lift service quality.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...
Giulio Carlo
Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.
Mariana Ferres
Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!
Luciana Alvarenga
Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.
Giulio Carlo
Giulio CarloAluno de Engenharia de Prompt

FAQ

Who is Elevify? How does it work?

Do the courses have certificates?

Are the courses free?

What is the course duration?

What are the courses like?

How do the courses work?

What is the duration of the courses?

What is the cost or price of the courses?

What is an EAD or online course and how does it work?

PDF Course