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Salon Protocol & Client Care Training

Salon Protocol & Client Care Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This training equips you with essential skills for handling client consultations, matching services to needs, and discussing pricing confidently. It covers professional reception practices, effective communication via phone, SMS, email, and face-to-face, along with strategies for scheduling, managing complaints, no-shows, and cancellations to ensure smooth salon operations and valued client experiences.

Elevify advantages

Develop skills

  • Conduct expert client consultations to quickly align hair goals with services.
  • Master confident communication with ready scripts for calls, texts, and face-to-face interactions.
  • Optimise scheduling to handle bookings, waitlists, and stylist availability efficiently.
  • Apply professional front desk etiquette to greet, rebook, and retain clients effectively.
  • Resolve conflicts calmly, managing complaints, no-shows, and refunds with poise.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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