Salon Protocol & Client Care Training
Gain mastery in salon protocols, front desk etiquette, and client consultations. Learn expert booking, scheduling, conflict resolution, and professional communication skills to deliver seamless, high-quality hairdressing services from initial contact to the final styling, ensuring every client feels appreciated and satisfied.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training equips you with essential skills for handling client consultations, matching services to needs, and discussing pricing confidently. It covers professional reception practices, effective communication via phone, SMS, email, and face-to-face, along with strategies for scheduling, managing complaints, no-shows, and cancellations to ensure smooth salon operations and valued client experiences.
Elevify advantages
Develop skills
- Conduct expert client consultations to quickly align hair goals with services.
- Master confident communication with ready scripts for calls, texts, and face-to-face interactions.
- Optimise scheduling to handle bookings, waitlists, and stylist availability efficiently.
- Apply professional front desk etiquette to greet, rebook, and retain clients effectively.
- Resolve conflicts calmly, managing complaints, no-shows, and refunds with poise.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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