IVR and Telephone Voice-Over Course
This course equips you with essential skills for professional IVR and telephone voice-over production, focusing on banking applications to ensure clear, compliant, and user-friendly audio experiences.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This IVR and Telephone Voice-over Course teaches you how to create clear banking menus, write short prompts, and adapt language for diverse callers. You will learn IVR structure, caller paths, privacy and accessibility guidelines, as well as tone, speed, and stress for building trust and understanding. Develop a smooth process for recording, editing, testing, and delivering so your phone systems are professional, rule-compliant, and user-friendly.
Elevify advantages
Develop skills
- IVR script writing: create clear, short banking menus that callers navigate quickly.
- Vocal delivery for IVR: manage tone, speed, and stress for reliable bank prompts.
- Studio-ready recording: record clean, steady IVR audio using any professional equipment.
- Audio editing for telephony: reduce sibilance, compress, and balance prompts for better clarity.
- IVR QA and handoff: check flows, record files, and provide complete packages to clients.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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