CX Design Course
This course equips participants with essential skills to design and optimize customer experiences for digital savings products, focusing on research, mapping, and validation techniques to drive business outcomes.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Customer Experience Design Course provides practical tools to create clear and effective customer experiences for digital savings products. You will learn quick research methods, persona overviews, and journey mapping for onboarding, support, and engagement. Develop solid value propositions, establish UX guidelines, design detailed flows and microcopy, and define metrics to validate, improve, and successfully deliver enhanced experiences.
Elevify advantages
Develop skills
- Customer experience personas and needs: transform goals and challenges into precise, design-ready user profiles.
- Problem framing: craft clear value propositions that connect user needs with business results.
- Metrics and validation: set key performance indicators and conduct rapid tests to demonstrate customer experience results quickly.
- Journey mapping: create complete savings flows across the app, email, and support channels.
- Interaction flows: develop straightforward paths and microcopy for setting up and handling goals.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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