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CSAT Course

CSAT Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The CSAT Course teaches you how to identify drops in customer satisfaction, chart customer journeys, and convert research into clear, testable hypotheses. You will learn practical approaches for conducting interviews, surveys, analytics, and usability testing, then link insights to prioritisation, rollout planning, and monitoring. Develop repeatable processes, ethical standards, and metrics that steadily enhance customer satisfaction in B2C SaaS.

Elevify advantages

Develop skills

  • CSAT analytics setup: instrument events, segment users, and track key scores quickly.
  • Customer research for CSAT: conduct interviews, surveys, and usability tests that count.
  • Diagnose CSAT drops: map journeys, identify root causes, and assess impact swiftly.
  • CSAT-first design: deliver UX enhancements, validate with A/B tests, and refine.
  • CSAT rollout strategy: prioritise fixes, plan releases, and monitor after launch.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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