CSAT Course
This course equips you with essential skills to measure, analyze, and improve customer satisfaction in B2C SaaS environments through data-driven research and strategic implementation.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The CSAT Course teaches you how to identify drops in customer satisfaction, chart customer journeys, and convert research into clear, testable hypotheses. You will learn practical approaches for conducting interviews, surveys, analytics, and usability testing, then link insights to prioritisation, rollout planning, and monitoring. Develop repeatable processes, ethical standards, and metrics that steadily enhance customer satisfaction in B2C SaaS.
Elevify advantages
Develop skills
- CSAT analytics setup: instrument events, segment users, and track key scores quickly.
- Customer research for CSAT: conduct interviews, surveys, and usability tests that count.
- Diagnose CSAT drops: map journeys, identify root causes, and assess impact swiftly.
- CSAT-first design: deliver UX enhancements, validate with A/B tests, and refine.
- CSAT rollout strategy: prioritise fixes, plan releases, and monitor after launch.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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