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Voice Of The Customer Course

Voice Of The Customer Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Voice of the Customer Course teaches you how to set clear VoC goals, map suitable feedback channels, and create short surveys and interviews that follow privacy and ethical standards. You will learn to arrange and examine quantitative and qualitative data, identify key themes, and transform insights into targeted initiatives, experiments, and A/B tests, with practical guides, dashboards, and templates ready for stakeholders.

Elevify advantages

Develop skills

  • VoC goal-setting: Change customer loss and slowdown into precise VoC targets suitable for SaaS.
  • Feedback design: Quickly create short surveys, NPS processes, and interview guides.
  • VoC analytics: Arrange, code, and display customer data for straightforward insights.
  • Insight to action: Turn VoC themes into changes for products, user experience, and messaging.
  • Prioritisation and testing: Rank VoC ideas, conduct simple A/B tests, and measure their effects.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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