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Customer Loyalty & Retention Course

Customer Loyalty & Retention Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course equips you to convert initial beauty shoppers into loyal patrons via targeted personalisation, attractive loyalty perks, and incentive strategies beyond discounts. Master the 0-180 day customer path, manage email, SMS, and website campaigns, create cost-effective loyalty schemes, evaluate vital retention indicators, and roll out a 90-day strategy to enhance repeat buys and lifetime value.

Elevify advantages

Develop skills

  • Design effective loyalty programs with tiers, rewards, and rules to increase repeat purchases.
  • Personalise customer offers by leveraging purchase history for product recommendations and sampling.
  • Plan comprehensive retention journeys mapping key 0-180 day interactions to encourage repurchases.
  • Conduct retention analytics tracking customer cohorts, lifetime value, churn rates, and promotion results.
  • Execute rapid A/B tests on email subjects, rewards, and timing to achieve quick performance gains.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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