Client Satisfaction Training
Gain mastery in client satisfaction tailored for marketing professionals: chart client journeys, set up robust CSAT and NPS programmes, construct dependable dashboards, and conduct experiments that convert feedback into improved retention rates, superior campaigns, and tangible revenue growth. This training ensures you can reliably track and elevate client experiences across all touchpoints.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with hands-on skills to assess and boost client happiness through CSAT, NPS, CES, and behavioural metrics. You will learn to chart client journeys, create solid measurement strategies, maintain data integrity, and develop intuitive dashboards for stakeholders. Additionally, you will gain expertise in running experiments, establishing governance, and pursuing ongoing improvements to make every client interaction smoother, quicker, and more fulfilling.
Elevify advantages
Develop skills
- Design effective client satisfaction dashboards featuring clear CSAT, NPS, and trend visualisations.
- Establish trustworthy feedback data with quality assurance checks, single sources of truth, and consistent standards.
- Map the marketing client journey to identify key moments that drive satisfaction.
- Develop rapid, bias-minimised surveys and in-product feedback mechanisms for marketers.
- Conduct efficient A/B tests to enhance messaging, onboarding processes, and overall client happiness.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...

Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.

Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!

Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.

Giulio CarloAluno de Engenharia de Prompt
FAQ
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course duration?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course