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CRM & Customer Experience Course

CRM & Customer Experience Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course teaches you to transform customer data into targeted goals, precise segments, and revenue-generating automated journeys. You will design flows for welcome, loyalty, VIP, win-back, and cart abandonment, apply advanced personalisation, ensure clean data and integrations, and monitor key metrics like retention, CLTV, AOV, and conversions to make every campaign optimised and profitable.

Elevify advantages

Develop skills

  • Build effective ecommerce CRM journeys: quickly launch win-back, VIP, and post-purchase flows.
  • Design precise data-driven segments: target new, at-risk, and high-value customers accurately.
  • Implement CRM technology stack: integrate store data, clean information, and set up tracking swiftly.
  • Personalise customer experience at scale: use dynamic content, recommendations, and optimal timing.
  • Measure CRM return on investment: track CLTV, retention, AOV, and uplift via intuitive dashboards.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

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