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CRM & Customer Experience Course

CRM & Customer Experience Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course teaches you to transform customer data into targeted goals, precise segments, and revenue-generating automated journeys. You will design flows for welcome, loyalty, VIP, win-back, and cart abandonment, apply advanced personalisation, ensure clean data and integrations, and monitor key metrics like retention, CLTV, AOV, and conversions to make every campaign optimised and profitable.

Elevify advantages

Develop skills

  • Build effective ecommerce CRM journeys: quickly launch win-back, VIP, and post-purchase flows.
  • Design precise data-driven segments: target new, at-risk, and high-value customers accurately.
  • Implement CRM technology stack: integrate store data, clean information, and set up tracking swiftly.
  • Personalise customer experience at scale: use dynamic content, recommendations, and optimal timing.
  • Measure CRM return on investment: track CLTV, retention, AOV, and uplift via intuitive dashboards.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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