Ground Staff Course
This course provides comprehensive training for airport ground staff, covering operations, passenger and baggage handling, communication, and special assistance to ensure efficient and professional service.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
The Ground Staff Course gives you practical, step-by-step training to handle check-in, boarding, baggage, and passenger flow smoothly, even during peak hours. Learn clear communication scripts, disruption management, PRM assistance, and safety and security procedures while using real-world tools, checklists, and KPIs so you can work faster, reduce errors, and deliver a reliable, professional airport experience.
Elevify advantages
Develop skills
- Airport ground operations: master core duties, teams, and compliance fast.
- Passenger processing: handle check-in, boarding, queues, and IDs under pressure.
- Baggage handling: resolve irregularities, track bags, and coordinate units.
- Disruption communication: deliver clear updates via PA, screens, and messages.
- Special assistance care: manage PRM support with safety, dignity, and accuracy.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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