Passenger Service Agent Course
Gain expertise in check-in processes, baggage rules, overbooking management, assistance for passengers with reduced mobility, and gate operations through this targeted Passenger Service Agent Training. Develop the assurance to manage high-pressure situations, intricate passenger needs, and conflicts in the dynamic aviation sector, ensuring smooth operations and customer satisfaction.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This course equips you with essential skills for check-in, gate management, baggage handling, and overbooking scenarios. You'll master support for passengers with reduced mobility, families, and unaccompanied minors, while prioritising safety, on-time performance, and top service. Includes practical scripts, workflows, and compliance knowledge for frontline aviation roles.
Elevify advantages
Develop skills
- Master international check-in: rapid, precise, and fully compliant procedures.
- Handle overbooking calmly: make boarding decisions with effective scripts and alternatives.
- Excel in baggage management: apply rules, tagging, and resolve issues swiftly.
- Provide PRM and family support: deliver safe, respectful aid under tight deadlines.
- Control gate operations: manage reseating, aircraft swaps, and punctual boarding.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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