Airport Service Quality Course
Enhance passenger satisfaction and airport efficiency through the Airport Service Quality Course. Participants learn to map passenger journeys, redesign queues, establish ASQ indicators, leverage data and technology, and implement six-month improvement programs for tangible outcomes in reliability and on-time performance.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This course equips you with practical strategies to map passenger journeys, minimise queues, enhance cleanliness, and optimise check-in, security, and boarding. Master designing ASQ indicators, creating dashboards, utilising sensors and surveys, stakeholder engagement, and executing a targeted six-month program to elevate satisfaction, reliability, and punctuality throughout the terminal.
Elevify advantages
Develop skills
- Design ASQ indicators with clear KPIs, targets, and benchmarks.
- Map passenger journeys to identify pain points from curb to gate.
- Optimise airport processes including queues, staffing, and fast-track flows.
- Deploy smart ASQ technologies using sensors, surveys, and analytics.
- Lead ASQ change by engaging stakeholders and sustaining improvements.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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