Airport Passenger Services Course
This course equips you with essential skills for airport passenger services, including efficient check-in, boarding, baggage management, safety protocols, and customer service. You'll learn to confidently manage disruptions, special needs, regulatory compliance, and team coordination, ensuring smooth and professional aviation operations in busy airport settings.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Gain hands-on skills in airport passenger services, covering check-in processes, boarding procedures, baggage handling, document verification, late passenger management, and special assistance protocols. Master clear communication, conflict de-escalation, professional behaviour, safety standards, compliance requirements, and team coordination to ensure seamless flight operations and positive passenger experiences.
Elevify advantages
Develop skills
- Master airport check-in: confidently verify IDs, baggage, and documents.
- Excel in boarding gate operations: manage on-time boarding, late arrivals, and standby passengers.
- Handle passenger disruptions: de-escalate conflicts and resolve incidents safely.
- Ensure regulatory compliance: apply rules for US flights, denied boarding, and passenger rights.
- Deliver professional service: prioritise tasks, coordinate teams, and exceed traveller expectations.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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