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Corporate Customer Service Course

Corporate Customer Service Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

This course equips you with practical strategies to enhance customer satisfaction, operational efficiency, and performance in dynamic support settings. You'll master designing targeted CSAT surveys, establishing robust SLAs and quality benchmarks, developing insightful dashboards, and implementing ongoing improvement processes. Develop expertise in coaching, performance oversight, and effective communication to elevate metrics, streamline workflows, and foster lasting customer loyalty in corporate environments.

Elevify advantages

Develop skills

  • Master call centre KPIs: swiftly analyse AHT, FCR, CSAT, and NPS to drive superior outcomes.
  • Design effective CSAT surveys: create concise, unbiased tools that truly reflect customer feedback.
  • Hone coaching and QA expertise: conduct targeted one-on-ones, leverage scorecards, and rapidly improve agent performance.
  • Build impactful dashboard reports: develop clear SLA and queue visualisations for swift, informed decisions.
  • Implement change management: introduce new protocols using microlearning and gamification for smooth adoption.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to change platforms... I'm grateful for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

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