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WFM Technician Course
Elevate your call centre career with our Workforce Management (WFM) Technician Course, designed to empower professionals with essential skills in workforce management. Dive into data analysis, mastering industry-standard service levels and average handling time. Learn to craft compelling reports, optimise scheduling and reduce costs effectively. Understand call centre operations, leverage technology, and enhance performance with key metrics. This concise, high-quality course offers practical insights to boost efficiency and drive success in your role.
- Master data analysis: Analyse call volume and handling time effectively.
- Craft reports: Structure and present workforce management insights clearly.
- Optimise costs: Implement strategies for cost reduction and budget management.
- Enhance scheduling: Develop efficient schedules for peak and off-peak times.
- Boost efficiency: Reduce idle time with flexible scheduling solutions.

4 to 360 hours flexible workload
certificate recognized by the MEC
What will I learn?
Elevate your call centre career with our Workforce Management (WFM) Technician Course, designed to empower professionals with essential skills in workforce management. Dive into data analysis, mastering industry-standard service levels and average handling time. Learn to craft compelling reports, optimise scheduling and reduce costs effectively. Understand call centre operations, leverage technology, and enhance performance with key metrics. This concise, high-quality course offers practical insights to boost efficiency and drive success in your role.
Elevify advantages
Develop skills
- Master data analysis: Analyse call volume and handling time effectively.
- Craft reports: Structure and present workforce management insights clearly.
- Optimise costs: Implement strategies for cost reduction and budget management.
- Enhance scheduling: Develop efficient schedules for peak and off-peak times.
- Boost efficiency: Reduce idle time with flexible scheduling solutions.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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