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Telephone Customer Service Training

Telephone Customer Service Training
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

Telephone Customer Service Training provides practical tools to confidently manage billing questions, outages, and suspensions. Master clear scripts, verification processes, dispute handling, troubleshooting techniques, empathy, de-escalation strategies, and compliance practices. Deliver precise responses, safeguard privacy, minimise repeat calls, and ensure professional interactions every time.

Elevify advantages

Develop skills

  • Professional call openings: verify identity fast while sounding polished.
  • Billing clarity: explain telecom charges, disputes, and credits in plain terms.
  • Calm tough callers: apply empathy, de-escalation, and active listening tools.
  • Fix internet issues: follow step-by-step phone scripts for quick resolutions.
  • Protect accounts: document calls, follow compliance rules, and boost QA scores.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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