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Technical Support Specialist Course
Take your call centre career to the next level with our Technical Support Specialist Course. Master handling tricky conversations, guiding customers through troubleshooting, and writing effective dialogue scripts. Get insights into diagnosing internet connectivity issues and putting problem-solving strategies into action. Boost your communication skills with a focus on empathy, active listening, and plain English. This high-quality, practical course is designed to fit around your schedule, giving you the tools you need to shine in technical support.
- Master tricky conversations: Navigate challenging customer interactions smoothly.
- Diagnose connectivity issues: Identify and resolve common internet problems efficiently.
- Develop problem-solving skills: Put effective solutions for technical challenges into action.
- Enhance communication: Use empathy and active listening to improve customer support.
- Create troubleshooting guides: Craft clear, step-by-step guides for technical issues.

4 to 360 hours flexible workload
certificate recognized by the MEC
What will I learn?
Take your call centre career to the next level with our Technical Support Specialist Course. Master handling tricky conversations, guiding customers through troubleshooting, and writing effective dialogue scripts. Get insights into diagnosing internet connectivity issues and putting problem-solving strategies into action. Boost your communication skills with a focus on empathy, active listening, and plain English. This high-quality, practical course is designed to fit around your schedule, giving you the tools you need to shine in technical support.
Elevify advantages
Develop skills
- Master tricky conversations: Navigate challenging customer interactions smoothly.
- Diagnose connectivity issues: Identify and resolve common internet problems efficiently.
- Develop problem-solving skills: Put effective solutions for technical challenges into action.
- Enhance communication: Use empathy and active listening to improve customer support.
- Create troubleshooting guides: Craft clear, step-by-step guides for technical issues.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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