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Social Media Customer Service Manager Course

Social Media Customer Service Manager Course
4 to 360 hours flexible workload
certificate recognized by the MEC

What will I learn?

Elevate your call centre career with our Social Media Customer Service Manager Course. Master the art of engaging customers on Facebook, Instagram, and Twitter. Learn to analyse interactions, craft empathetic responses, and maintain a professional tone. Enhance your skills in brand image management, crisis handling, and problem-solving. Build trust, encourage loyalty, and boost customer satisfaction. This concise, high-quality course is designed for busy professionals seeking practical, impactful learning.

Elevify advantages

Develop skills

  • Master social media platforms for effective customer service.
  • Analyse feedback to enhance customer interactions.
  • Craft empathetic, clear, and concise responses.
  • Manage brand image and handle crises on social media.
  • Develop and implement effective problem-solving strategies.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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