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Service Quality Course

Service Quality Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

This course teaches you to create effective call quality checklists, implement scoring rubrics, and integrate compliance with customer-centric practices. You'll master evaluating call recordings, assessing tone and empathy, generating accurate scores from observations, and employing basic data analysis to pinpoint problems, develop focused enhancements, provide impactful coaching, and monitor improvements in customer satisfaction and operational efficiency.

Elevify advantages

Develop skills

  • Diagnose call quality issues swiftly using actual call data to identify root causes.
  • Develop streamlined QA checklists with precise, quantifiable criteria for each call.
  • Conduct consistent call evaluations by scoring accurately, calibrating, and minimising bias.
  • Transform data insights into practical actions like pilots, KPIs, and coaching strategies.
  • Optimise essential call metrics including AHT, CSAT, and FCR to enhance overall service quality.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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