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Operations Supervisor Course
Take your call centre career to the next level with our Operations Supervisor Course, designed to boost your skills in monitoring and evaluation techniques, benchmarking, and performance analysis. Master key call centre KPIs like Average Handle Time, First Call Resolution, and Customer Satisfaction Score. Learn to optimise processes, leverage technology, and develop effective training programs. Gain expertise in report preparation and stakeholder communication, and create robust implementation plans with risk management and resource allocation strategies.
- Master evaluation metrics: Enhance call centre performance with precise metrics.
- Optimise processes: Streamline operations for efficiency and effectiveness.
- Analyse performance gaps: Identify and address areas needing improvement.
- Craft clear reports: Communicate insights with structured, concise reports.
- Understand KPIs: Leverage key performance indicators for strategic decisions.

4 to 360 hours flexible workload
certificate recognized by the MEC
What will I learn?
Take your call centre career to the next level with our Operations Supervisor Course, designed to boost your skills in monitoring and evaluation techniques, benchmarking, and performance analysis. Master key call centre KPIs like Average Handle Time, First Call Resolution, and Customer Satisfaction Score. Learn to optimise processes, leverage technology, and develop effective training programs. Gain expertise in report preparation and stakeholder communication, and create robust implementation plans with risk management and resource allocation strategies.
Elevify advantages
Develop skills
- Master evaluation metrics: Enhance call centre performance with precise metrics.
- Optimise processes: Streamline operations for efficiency and effectiveness.
- Analyse performance gaps: Identify and address areas needing improvement.
- Craft clear reports: Communicate insights with structured, concise reports.
- Understand KPIs: Leverage key performance indicators for strategic decisions.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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