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De-Escalating Conversations For Customer Service Course
Master the art of de-escalating conversations with our Customer Service Course, designed for call centre professionals seeking to enhance their skills. Learn effective conflict resolution, stress management and problem-solving strategies. Develop active listening, empathy and clear communication techniques. Gain expertise in documentation and reporting, and exceed customer expectations by understanding their needs and handling complaints gracefully. Elevate your customer service excellence today.
- Master de-escalation: Calmly resolve conflicts with effective techniques.
- Enhance communication: Use empathy and clarity for impactful interactions.
- Stress management: Stay composed and professional under pressure.
- Problem-solving: Identify root causes and implement practical solutions.
- Customer excellence: Exceed expectations and handle complaints gracefully.

4 to 360 hours flexible workload
certificate recognized by the MEC
What will I learn?
Master the art of de-escalating conversations with our Customer Service Course, designed for call centre professionals seeking to enhance their skills. Learn effective conflict resolution, stress management and problem-solving strategies. Develop active listening, empathy and clear communication techniques. Gain expertise in documentation and reporting, and exceed customer expectations by understanding their needs and handling complaints gracefully. Elevate your customer service excellence today.
Elevify advantages
Develop skills
- Master de-escalation: Calmly resolve conflicts with effective techniques.
- Enhance communication: Use empathy and clarity for impactful interactions.
- Stress management: Stay composed and professional under pressure.
- Problem-solving: Identify root causes and implement practical solutions.
- Customer excellence: Exceed expectations and handle complaints gracefully.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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