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Customer Service Course
Elevate your career in a call centre with our Customer Service Course, designed to enhance your skills in problem-solving, escalation, and time management. Master identifying root causes, implementing solutions, and managing call durations effectively. Gain expertise in technical troubleshooting, active listening, and clear communication. Learn to build rapport, handle tricky conversations, and ensure customer satisfaction. This concise, high-quality course empowers you to excel in customer relationship management and deliver exceptional service.
- Master problem-solving: Identify and resolve customer issues efficiently.
- Enhance communication: Use active listening and clear, concise language.
- Manage time: Prioritise tasks and handle multiple calls effectively.
- Troubleshoot tech issues: Solve connectivity and error message problems.
- Build customer rapport: Foster satisfaction and manage difficult conversations.

4 to 360 hours flexible workload
certificate recognized by the MEC
What will I learn?
Elevate your career in a call centre with our Customer Service Course, designed to enhance your skills in problem-solving, escalation, and time management. Master identifying root causes, implementing solutions, and managing call durations effectively. Gain expertise in technical troubleshooting, active listening, and clear communication. Learn to build rapport, handle tricky conversations, and ensure customer satisfaction. This concise, high-quality course empowers you to excel in customer relationship management and deliver exceptional service.
Elevify advantages
Develop skills
- Master problem-solving: Identify and resolve customer issues efficiently.
- Enhance communication: Use active listening and clear, concise language.
- Manage time: Prioritise tasks and handle multiple calls effectively.
- Troubleshoot tech issues: Solve connectivity and error message problems.
- Build customer rapport: Foster satisfaction and manage difficult conversations.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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