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Customer Relations Course
Elevate your career in a call centre with our Customer Relations Course, designed to enhance your skills in technology, communication, and problem-solving. Master CRM tools, leverage AI, and implement new technologies to boost efficiency. Develop actionable plans, set clear objectives, and monitor progress. Enhance product knowledge and stay updated with changes. Improve customer satisfaction by understanding key metrics and effective communication techniques. Prioritise time management and handle calls with speed and quality.
- Master CRM Tools: Enhance efficiency with advanced customer relationship management.
- AI Integration: Leverage AI to streamline and improve customer interactions.
- Effective Communication: Develop verbal and non-verbal skills for clear dialogue.
- Problem Solving: Implement creative solutions to resolve customer issues swiftly.
- Time Management: Balance speed and quality for optimal call centre performance.

4 to 360 hours flexible workload
certificate recognized by the MEC
What will I learn?
Elevate your career in a call centre with our Customer Relations Course, designed to enhance your skills in technology, communication, and problem-solving. Master CRM tools, leverage AI, and implement new technologies to boost efficiency. Develop actionable plans, set clear objectives, and monitor progress. Enhance product knowledge and stay updated with changes. Improve customer satisfaction by understanding key metrics and effective communication techniques. Prioritise time management and handle calls with speed and quality.
Elevify advantages
Develop skills
- Master CRM Tools: Enhance efficiency with advanced customer relationship management.
- AI Integration: Leverage AI to streamline and improve customer interactions.
- Effective Communication: Develop verbal and non-verbal skills for clear dialogue.
- Problem Solving: Implement creative solutions to resolve customer issues swiftly.
- Time Management: Balance speed and quality for optimal call centre performance.
Suggested summary
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