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Customer Complaints Management Course

Customer Complaints Management Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

This Customer Complaints Management Course provides practical tools to handle complex issues, reduce escalations, and safeguard customer loyalty. You will learn to analyse outage causes, manage stakeholder risks, improve processes, and coordinate with operations teams. Master escalation frameworks, tailored resolution playbooks, key metrics, and coaching techniques to deliver fast, accurate, and empathetic resolutions consistently.

Elevify advantages

Develop skills

  • Outage root-cause analysis: quickly identify issues causing complaint spikes.
  • High-impact escalation handling: de-escalate calls and deliver fast, fair resolutions.
  • Tailored playbooks: resolve VIP, new, and repeat complaints with targeted steps.
  • Complaint KPIs tracking: use ASA, FCR, and CSAT data to reduce churn and escalations.
  • Coaching and QA skills: document calls, score quality, and coach agents effectively.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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