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Corporate Customer Service Course

Corporate Customer Service Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

This course equips you with practical strategies to enhance customer satisfaction, operational efficiency, and performance in dynamic support settings. You'll master designing targeted CSAT surveys, establishing robust SLAs and quality benchmarks, developing insightful dashboards, and implementing ongoing improvement processes. Develop expertise in coaching, performance oversight, and effective communication to elevate metrics, streamline workflows, and foster lasting customer loyalty in corporate environments.

Elevify advantages

Develop skills

  • Master call centre KPIs: swiftly analyse AHT, FCR, CSAT, and NPS to drive superior outcomes.
  • Design effective CSAT surveys: create concise, unbiased tools that truly reflect customer feedback.
  • Hone coaching and QA expertise: conduct targeted one-on-ones, leverage scorecards, and rapidly improve agent performance.
  • Build impactful dashboard reports: develop clear SLA and queue visualisations for swift, informed decisions.
  • Implement change management: introduce new protocols using microlearning and gamification for smooth adoption.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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