Corporate Customer Service Course
Elevate your call centre operations through the Corporate Customer Service Mastery course. Dive into essential KPIs, crafting precise CSAT surveys, QA scorecards, agent coaching techniques, dynamic dashboards, and change management strategies. Achieve superior service quality, heightened agent motivation, and exceptional customer satisfaction across fast-paced corporate support teams.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This course equips you with practical strategies to enhance customer satisfaction, operational efficiency, and performance in dynamic support settings. You'll master designing targeted CSAT surveys, establishing robust SLAs and quality benchmarks, developing insightful dashboards, and implementing ongoing improvement processes. Develop expertise in coaching, performance oversight, and effective communication to elevate metrics, streamline workflows, and foster lasting customer loyalty in corporate environments.
Elevify advantages
Develop skills
- Master call centre KPIs: swiftly analyse AHT, FCR, CSAT, and NPS to drive superior outcomes.
- Design effective CSAT surveys: create concise, unbiased tools that truly reflect customer feedback.
- Hone coaching and QA expertise: conduct targeted one-on-ones, leverage scorecards, and rapidly improve agent performance.
- Build impactful dashboard reports: develop clear SLA and queue visualisations for swift, informed decisions.
- Implement change management: introduce new protocols using microlearning and gamification for smooth adoption.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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